Effective Date: 5th November 2024
Privacy Policy
1. Introduction
This privacy policy explains how we collect, use, and protect your personal information when you use our services, including our emergency battery release services. By using our services, you consent to the terms outlined in this policy.
2. Information We Collect
We collect the following types of information from you when you use our services:
- Contact Information: When you rent a battery, we may collect your name, email address, and mobile phone number.
- Order Information: Details related to your battery rental order, including the location of battery release, timestamp, and order completion status.
- Emergency Battery Release Data: When using our emergency battery release services, additional information may be logged, including:
- Name: To identify the user for the emergency release request.
- Email: Used for immediate and follow-up communication, including reminders.
- Mobile Number: Contact information for urgent communication if needed.
- Location of Battery Release: The location where the battery was released to facilitate the return process.
3. How We Use Your Information
The information we collect may be used in the following ways:
- To Process Orders: Your contact and order details are necessary for us to process your rental order and provide the requested service.
- To Send Reminders: For emergency battery releases, we use your contact information to send an automated reminder email 23 hours after the release, prompting the return of the rented battery.
- For Security and Legal Compliance: If required, we may use your information to comply with applicable laws and regulations, to respond to lawful requests from public and government authorities, or to enforce our rights and agreements.
4. Data Storage and Security
We take appropriate technical and organizational measures to protect the security of your personal information. The data collected for emergency battery releases is stored in a secure database accessible only by authorized personnel. We use logging and monitoring tools to ensure the integrity and security of this information.
5. Information Sharing
Your information may be shared with relevant authorities or bodies if necessary for:
- Legal Compliance: In response to lawful requests, court orders, or other legal processes.
- Safety and Security: To protect the rights, safety, and security of our users, employees, and the public.
- Service Improvement: We may use anonymized and aggregated data for internal analysis to improve our services.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. For emergency battery releases, data may be retained to assist with future order processing, security auditing, and customer service inquiries.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information. If you wish to exercise any of these rights, please contact us at the details below.
8. Changes to This Policy
We reserve the right to update this privacy policy to reflect changes in our practices, legal requirements, or operational needs. Please review this policy periodically to stay informed of any changes.
9. Contact Us
If you have any questions or concerns regarding this privacy policy or the handling of your personal information, please contact us at:
- Email: [email protected]
- Phone: +44 (0) 7703 559409
- Address: 21 Clearwater, Waterside, Derry, N. Ireland BT47 6BE