Frequently Asked Questions
What does it cost the Bar or Restaurant?
Nothing, it’s absolutely FREE. ChargeMy.Mobi provides the machines at no cost to the venue.
What is the benefit to the Bar or Restaurant?
The service frees up staff to serve customers, removes the responsibility for customers’ phones, encourages customers to stay longer, and ensures they can continue to pay via their phones.
What happens if a customer does not return the battery?
The venue has no responsibility. ChargeMy.Mobi handles all communications and applies the appropriate charge to the customer.
Can more than one person use a battery once rented?
Yes, the customer can share it with friends or family. Each battery can charge up to 5 phones and provides fast charging.
How much power does the machine use?
The power banks come fully charged and require a mains supply. They use trickle charge technology, costing less than charging one phone. Once charged, they do not draw additional power, and the machine only rents fully charged batteries.
What if the machine breaks down or malfunctions?
ChargeMy.Mobi provides 24/7 technical support and maintenance. If a machine malfunctions, we will promptly repair or replace it at no cost to the venue.
How does the charging process work for customers?
Customers scan a QR code on the machine, pay via Apple Pay, Google Pay, or credit card, and a fully charged power bank is dispensed. They can use it for up to 24 hours before returning it to the ChargeMy.Mobi station.
Will the machine take up a lot of space?
The power bank machines are compact, approximately the size of a toaster, and can be easily placed on a countertop, or other convenient location without taking up much space. They can also be wall mounted.
How do customers know where to return the power bank?
Customers receive an email with the rental start time and location, along with a reminder email after 12 and 24 hours. The email includes instructions on returning the power bank to the ChargeMy.Mobi station.
Are there any security concerns with the machines?
The machines are designed with security features to prevent tampering and theft. Additionally, ChargeMy.Mobi monitors all machines remotely to ensure they remain secure and operational.
Can the machine be customized with our branding?
Yes, ChargeMy.Mobi offers customization options for the machines to include venue branding, making them a seamless addition to your venue’s décor.
What if a customer disputes the charge for a non-returned battery?
ChargeMy.Mobi handles all customer disputes and communications, ensuring that the venue staff is not involved in resolving these issues.
What type of maintenance is required from the venue?
Minimal maintenance is required. ChargeMy.Mobi handles regular maintenance checks and any necessary repairs or replacements.
How does ChargeMy.Mobi ensure data privacy and security for users?
We adhere to strict data privacy and security protocols. All transactions are encrypted, and no personal data is stored on the machines.
What happens if a power bank is lost or stolen?
If a power bank is not returned, ChargeMy.Mobi handles all follow-ups and charges the customer accordingly. The venue is not liable for lost or stolen power banks.
Is there a warranty on the machines?
Yes, all machines come with a comprehensive warranty. Any malfunctioning machines will be repaired or replaced at no cost to the venue.
What are the environmental benefits of using ChargeMy.Mobi?
Our power banks are reusable and recyclable, reducing electronic waste. Additionally, we follow eco-friendly practices in the production and disposal of our products.
How do you handle customer feedback or complaints?
We have a dedicated customer service team available to handle any feedback or complaints promptly, ensuring a positive experience for both venues and customers.
Can the machines handle high volumes of users?
Yes, our machines are designed to handle high volumes and can be scaled with additional units if needed to meet demand.
What if there is an issue with a payment?
ChargeMy.Mobi handles all payment processing and customer service inquiries related to transactions, ensuring seamless and secure payment experiences for users.
Are there any hidden fees or costs?
There are no hidden fees. The service is completely free for venues, with our revenue generated solely from customer rentals.
How do we sign up and get started?
Signing up is easy. Contact our sales team to get started. We provide all necessary information and support to quickly set up the service in your venue.
What marketing support do you offer to help launch the service?
ChargeMy.Mobi offers comprehensive marketing support, including promotional campaigns, social media content, and in-venue advertising to ensure a successful launch and ongoing customer engagement.